Privacy Policy
Effective date: October 24, 2026
Who we are
The Neal Host LLC operates thenealhost.com. Privacy requests may be sent to support@thenealhost.com or our company mailing address shown below.
Information used to deliver services
When you register, order, or contact us, we process information you provide, including your name, email address, billing details, telephone number, service choices, domain details, and support correspondence. Technical records may include IP addresses, session identifiers, and service logs for security and troubleshooting.
Purpose & service providers
We use information to create and secure accounts, process orders and payments, deliver hosting and domain services, communicate about services, handle support, prevent abuse, and meet applicable obligations. Necessary information may be shared with infrastructure, billing, payment, domain registration, and email delivery providers for these purposes. We do not sell email contact lists.
Email & preferences
Service messages relate to actions or services you request, such as invoices, order confirmations, password resets, and ticket replies. Optional marketing requires a separate affirmative choice. You can withdraw marketing consent through the preferences or unsubscribe method included in the message, or by emailing support@thenealhost.com. Essential service communications may continue for active services.
Cookies & storage
The client portal uses cookies and similar session storage for login, cart, preferences, and security. Blocking these may prevent ordering or account access. This theme does not add advertising trackers or analytics. Any analytics added later must be disclosed before use and appropriate consent obtained where required.
Retention, safeguards & requests
We retain information only as needed for service delivery, disputes, security, and applicable recordkeeping obligations. We use access controls and reasonable safeguards, but no service can guarantee absolute security. You may request access, correction, or deletion; we may verify identity and explain any retention requirement. Available rights depend on applicable law.
International processing & updates
Our providers may process data in countries other than your country of residence. Contact us with questions about the providers and protections applicable to your account. Updates will be published on this page.
